Frequently Asked Questions

Do you Ship Worldwide?

Yes! I use a shipping and printing distributer that handles all orders and ships around the world.
**The postcards are shipped from within the EU.

 

I ordered postcards but they haven't arrived yet?

The postcards are printed and shipped from Latvia and take around 2 weeks to arrive depending on your location. If the estimated delivery window has passed and you're worried they are lost please first check with your local postal office/carrier as it is most often an issue with delivery on their end. 

 

My order arrived damaged...

Send me an email at madschofield@hotmail.com with your 4 digit order number and a photo of the damaged print within 30 days of placing your order and I will notify my distributer to send you a new one asap!  

 

Returns, Refunds and Exchanges

As I use a printing company to manufacture my prints I can't offer returns or exchanges at this time. Refunds are available for damaged prints within 30 days of placing your order.

 

Overlays

  • I do not sell the Acotar/Acomaf overlays, they are both sold through readingportalco.com
  • They ship worldwide
  • Both sets will be restocked as they sell out but quantities are limited for each wave of restocks/pre-orders.
  • Acowar overlays and more coming soon, follow me on Instagram to stay updated!

 

Commissions 

Commission status: CLOSED
For commission inquires please email me at madschofield@hotmail.com
I am not currently taking on new commissions, follow me on Instagram @madschofield for updates on my commission status.

 

Have a question about the store not listed here? Send me an email at madschofield@hotmail.com